Refund and Cancellation Policy

Last Updated: 09-Aug-2026

At RossFilms, we strive to provide users with a seamless and transparent experience when purchasing or accessing movies, films, trailers, and other digital content available on our Platform. Please read this Refund and Cancellation Policy carefully before completing any Transaction.

1. Transaction and Purchase

Once you complete a Transaction on the RossFilms Platform, you enter into a legally binding and enforceable agreement with RossFilms for the purchase or access of the selected product, service, or digital content.

Before completing the Transaction, Users are advised to carefully review the details of the content, applicable pricing, access duration, and other relevant terms displayed on the Platform.

2. Cancellation

After a Transaction has been successfully completed, the User may request cancellation only where cancellation is specifically permitted on the Platform.

Where cancellation is permitted, the request will be subject to the applicable cancellation terms displayed on the Platform at the time of purchase.

RossFilms reserves the right to approve or reject any cancellation request at its sole discretion. We may also request additional information or supporting documents before processing or approving a cancellation request.

For digital content that has already been accessed, streamed, downloaded, or otherwise consumed by the User, cancellation may not be permitted, except where required under applicable law or specifically stated on the Platform.

3. Refunds

Once the User has received access to or consumed the purchased product or service, a refund or replacement will generally be available only where the purchased content or service materially differs from the description provided on the Platform.

For example, a refund request may be considered where:

• The purchased content is substantially different from its description on the Platform.
• The User has been charged for content but access has not been provided due to a technical issue attributable to RossFilms.
• The content or service is materially defective or unavailable due to an issue on the RossFilms Platform.
• A refund is otherwise required under applicable law.

Refund requests must be submitted within three (3) days from the date of the Transaction, or within such other period as may be expressly specified on the Platform, provided that such period shall not be less than three (3) days.

4. How to Request a Refund

To request a refund, the User must contact RossFilms through the contact us form or raise a support ticket through the Platform.

The refund request should include:

• Transaction/order details;
• Name and registered email address of the User;
• Date of the Transaction;
• Name of the movie, content, or service purchased;
• A clear and specific reason for requesting the refund;
• Details explaining how the purchased content or service differs from its description or how the applicable terms were violated; and
• Relevant screenshots, payment records, or other supporting evidence, where applicable.

RossFilms may request additional information or documentation before evaluating the request.

5. Refund Approval

Submission of a refund request does not guarantee that a refund will be issued.

Each request will be reviewed by RossFilms based on the circumstances of the Transaction, the information provided by the User, the applicable terms displayed on the Platform, and applicable law.

RossFilms reserves the right to approve or reject a refund request at its discretion, subject to applicable laws and regulations.

Where a refund is approved, the amount will generally be refunded through the original payment method used for the Transaction, subject to applicable payment gateway and banking timelines.

6. Non-Refundable Transactions

Unless otherwise specified on the Platform or required by applicable law, refunds may not be available for:

• Change of mind after purchasing digital content;.
• Failure to watch or access content due to the User's personal circumstances;.
• Partial or incomplete viewing of a movie or other digital content;.
• Failure to use the purchased content within the permitted access period;.
• Technical issues arising from the User's device, internet connection, browser, or third-party software;.
• Transactions where the purchased content has already been accessed or consumed, except where the content is materially defective or does not match its description; or.
• Any other situation where the applicable terms displayed on the Platform expressly state that the Transaction is non-refundable.

7. Temporary Access and Viewing Period

Where RossFilms provides time-limited access to purchased digital content, the User will be entitled to access and view such content only for the duration specified on the Platform at the time of purchase.

Once the permitted viewing period expires, access to the content may automatically terminate, and the Transaction will not become refundable merely because the User did not fully utilize the available viewing period.

8. Contact Us

For any questions, cancellation requests, or refund-related concerns, Users may contact RossFilms through the support/contact details provided on the Platform.

RossFilms

Email: shirishgaikwad097@gmail.com

Call: +91-8796186497

Address: Flat No-3, Trambakeshwar Apartment, Abasaheb Raikar Nagar, Dhayari Gaon, Opp Damini Hotel, Pune, Maharashtra-411041

RossFilms reserves the right to modify or update this Refund and Cancellation Policy from time to time. Any changes will become effective when the revised policy is published on the Platform.